How Vista Title & Escrow Reshaped Its Closing Process
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Founded in October 2017, Vista Title & Escrow aimed to build its business on providing the best customer experience. To do so, Vista sent out a survey to over four thousand real estate professionals in Spokane, asking them to identify the gaps in the closing process. An overwhelming 95% of the respondents answered that a lack of communication was the main point of frustration.
Vista’s new closing platform has transformed my transactions. It’s all much more organized and I love that my clients can see what is going on. The status update bar and notifications keep us on target and on the same page. I especially appreciate knowing if there is no update—so I can tell my clients that!Sandi S. Real Estate Agent who partners with Vista Title & Escrow
Vista decided to cure this frustration with Qualia Connect. With Connect, the Vista team has been able to communicate with their clients in real time, provide up-to-the-minute milestone tracking, and send automatic updates to inform clients on key progress points. Learn more about Vista Title & Escrow’s success story by downloading the case study.
Challenge
Founded in October 2017, Vista Title & Escrow aimed to build its business on providing the best customer experience. To do so, Vista sent out a survey to over four thousand real estate professionals in Spokane, asking them to identify the gaps in the closing process. An overwhelming 95% of the respondents answered that a lack of communication was the main point of frustration.
Solution
Vista decided to cure that frustration with Qualia Connect. With Connect, the Vista team has been able to communicate with their clients in real time, provide up-to-the-minute milestone tracking, and send automatic updates to inform clients on key progress points. And with Qualia’s lifetime document storage and sharing capability, Vista’s clients are able to permanently access all documents in one central location. Vista also wanted to transfer all wiring information away from email, as wire fraud is a constant risk. With Connect, Vista is able to send messages on a secure, cloud-based system, which dramatically reduced wire fraud risks.
Results
Vista has grown over 40% in the past year with Qualia empowering the team to process its closings more efficiently and seamlessly while providing the client experience they hoped for. Sandi S., a real estate agent who partners with Vista immediately saw the unparalleled closing experience for both herself and her buyer with Connect.
