In today's challenging real estate market, title & escrow companies are looking for ways to cut costs while increasing efficiencies in their business. One way to accomplish this is to analyze some of the time-consuming and repetitive tasks involved in the closing process. Qualia customers and title professionals Kaz Arbogast, Vice President of Operations at Carney Title, and Debbie Schoenborn, President at Paramount Title Agency, use AI solutions to help them automate processes, personalize transactions, and reduce errors.

“I hadn't really ever considered how AI would work within the title & escrow industry. But now that we’ve adopted it for tasks like opening orders, I see real potential for what it can do,” said Arbogast. “It could really revolutionize our company.”

Both Arbogast and Schoenborn made implementing AI tools a priority and turned to Qualia to help meet their goals.

Company Spotlight: Carney Title

**How Carney Title Saves Time by Reducing Manual Data Entry** As a mid-tier title & escrow company in Nashville, TN, Carney Title looks for ways to work smarter and faster with their existing resources. With so many duplicative steps throughout the closing process, they realized they could save substantial time with tools that cut out manual or repetitive tasks. “During the closing process, we had agents on our team manually typing information to open a file and then another person to review this information,” said Arbogast.

Once Carney tried out the AI tools in Qualia Core, it didn’t take long to revamp their current processes. With the Qualia AI Document Processor, purchase and sale contracts no longer needed to be manually entered during the opening of an order. Instead, their staff only had to review the information input via AI, resulting in huge time savings. “We’re opening orders 40% faster than normal. Plus, it eliminates the human errors that we typically see when we're opening contracts,” said Arbogast.

With the adoption of the AI Document Processor, Carney’s staff can now focus their time on providing great customer service, which keeps them more competitive in the market. “By letting AI handle a lot of our manual processes, we can spend more time making the whole closing experience better for our clients,” said Arbogast.

Company Spotlight: Paramount Title

**How Paramount Title Agency Personalizes the Closing Experience with AI** Walk into any title & escrow business across the country, and you’ll find the same thing—a bunch of busy people sending emails to update their clients on the status of their closing. While it’s a fundamental part of doing business, it can often be deprioritized with all the other deadlines and details title & escrow professionals have to manage. As a result, the messages clients receive can often be lacking in tone, grammar, and detail. “I have staff members who know every law in every state they do business in, but their emails may come across cold, abbreviated, or they don’t use perfect grammar and punctuation,” said Debbie Schoenborn.

Paramount Title Agency, based out of Denver, CO, strives to provide individualized attention, security, and peace of mind to clients throughout the closing process, so they needed to help their busy agents consistently prepare professional and accurate client emails. They adopted the Qualia AI Messaging Assistant to help their team compose informative, personalized messages in seconds.

The Qualia AI Messaging Assistant provides multiple pre-generated response options, auto-populated with order data. Rather than click around a file for answers, agents can simply select one of the AI-powered drafts, review, edit, and hit send. Said Schoenborn, “It used to take a considerable amount of our time composing all the messages we sent to clients, but not anymore. With this tool, you can compose a response to a message in literally seconds, and the responses are smart and accurate.” The AI Messaging Assistant saves the Paramount team time and helps them provide a superior experience to their clients.

Results

By partnering with Qualia to build AI into their processes, Arbogast and Schoenborn have sped up their processes, reduced human error, and further personalized the client experience.

The Qualia AI Document Processor has significantly reduced the time it takes Arbogast’s team to open orders, enabling them to speed up closings for their clients. “The AI tools Qualia has developed are a testament to how they consistently think of new and innovative ways to improve the closing process,” said Arbogast.

Schoenborn’s team has always focused on blending people and technology to meet the needs of their clients. Now, with the Qualia AI Messaging Assistant, their team is even stronger. “Overnight, our escrow team sounds so much more professional and attentive,” said Schoenborn. “The messages are professionally written, concise, and accurate. It’s really been a blessing.”